Your access to and use of Phoenix Sedan Transportation website are subject to the following Terms and Conditions. And by accessing and browsing this site, you agree and acknowledge to the following conditions:
(If in any event you do not agree with our terms, please do not hesitate to contact us to resolve your concerns.)
For passengers and luggage, we allow the following:
- For Sedans – 3 people and 3 luggage, 3 carry on bags. 4th people, 4th luggage $10 each additional luggage.
- For SUV, Van and Stretch Limo – up to 6-8 people, 6-8 luggage, 6-8 carry on bags.
We require a credit card information to hold and secure your reservation.
If you have a curbside pick up reservation, please call us when you arrived.
Cancellation of reservation must be made either by email at email@example.com no later than 24 hours, or 4 hours in advance by phone at (800)632-3027.
If you cancel your reservation, a $25 cancellation fee will be charged to your credit card.
Vans, sretch limousines and buses require a 7-day advance cancellation notice.
If you cancel the service less than the minimum requirement, you will be charged the full amount of base fare including the 20% gratuity plus 5% processing fee and any other applicable fees.
If you decide to leave and take another transportation service, and that you have a confirmed reservation with us, you will be charged the full amount of base fare, plus 20% gratuity, 5% processing fee and any other applicable fees.
A 5% processing fee will be added to the total cost when paying by credit card. If you do not like this fee, you can PAY by CASH.
Waiting time charge is $40 per hour. Grace period is 10 minutes.
Each stop is charged for $5.
Additional gratuity provided to the driver is at your discretion.
We do not take any responsibility for the items that left in our vehicle. If you exited from your vehicle and believe that you left something on board, call us immediately. We will work hard to find and return your missing items. Please check to see that all belongings are with you, before you leave the vehicle.
Hourly trips are billed from pick up time to drop off time.
Sedans are billed at a minimum of 2 hours regardless of use (applies only to in-town charter service).
Each vehicle is booked as a separate reservation.
You agree that there will be no smoking or consumption of illegal drugs in our vehicles. Drugs use are not tolerated under any circumstances. Drivers are authorized to terminate this agreement if there is a drug use in the vehicle.
No refund will be given.
You are responsible for any damages committed to our vehicles by any member of your party during the course of the service, either willfully or accidentally. Any damages to our vehicle can result in an extra charge of a minimum of $100, including loss or theft of property from the vehicle.
Rates are subject to change without any prior notification.